Refund Policy

This policy governs when refunds are and are not available for CGHEVEN's digital assets, subscriptions, and addon software.

Last updated: July 2026

Overview

CGHEVEN.com provides digital assets (3D models, VFX elements, VDBs, flipbooks, HDRIs) and addon software delivered instantly upon purchase or subscription. Because of the nature of digital goods, this policy governs when refunds are and are not available.

No Refunds After Delivery

•All assets and addon content are delivered digitally and become accessible immediately upon download or subscription activation.
•Once an asset has been downloaded or accessed, it cannot be "returned": the file exists on the user's device and can be used regardless of subscription status.
•For this reason, CGHEVEN does not offer refunds once a digital asset has been downloaded or a subscription period has begun and content has been accessed.

Subscriptions

• Subscriptions (monthly/annual, Individual or Team) renew automatically until cancelled.
• Cancelling stops future billing but does not refund the current billing period.
• Access continues until the end of the current paid period, after which the account reverts to the free tier.

Exceptions: When a Refund May Be Issued

Refunds may be granted at CGHEVEN's discretion in these cases only:

✓Duplicate charge: accidentally charged twice for the same purchase.
✓Failed delivery: payment was processed but no content or access was granted due to a technical error on CGHEVEN's side.
✓Unauthorized transaction: verified fraudulent use of a payment method, subject to investigation.

In these cases, contact support within 7 days of the charge with your order/transaction ID.

How to Request a Refund (Eligible Cases Only)

Email [email protected] with your registered email and transaction ID.
Describe the issue (duplicate charge, failed delivery, unauthorized charge).
Requests are reviewed within 3–5 business days.
Approved refunds are returned to the original payment method within 5–10 business days.

Free Tier

CGHEVEN offers a free tier with permanent access to a portion of the library. This lets users evaluate the platform and addons before subscribing, and is why paid content is non-refundable once accessed.

Contact

Questions about this policy? We're here to help!

[email protected]